Underpinned by IBM’s Customer Experience suite, our customised solutions deliver rich, engaging web experiences – across multiple channels – designed to deepen customer relationships and improve customer self-service.
Next generation customer web experiences integrate the power of social and mobile technologies with engaging, rich content and robust analytics to help anticipate customers’ needs and achieve their goals.
- Use social capabilities to improve customer services, deepen relationships, and build brand loyalty;
- Empower business people to rapidly create and adapt content and capture feedback instantly to engage and respond to changing customer needs;
- Reach mobile customers easily and simply with targeted content and streamlined user experiences.