Certus Advantage

Certus Advantage

Certus Advantage is a unique, proactive support service, providing an outsourced option for the ongoing management and administration of your IBM software solutions with a dedicated team of IBM Certified professionals. The program offers:

  • Support services tailored to your required response time and forecast need under a flexible monthly subscription;
  • Continuity of service regardless of individual leave and staff turnover;
  • Single point of contact to access multiple skill-sets at favourable rates – Certus Advantage is delivered by IBM Certified professionals with expertise spanning all major IBM software brands including WebSphere, ICS (Lotus), Information Management, Tivoli, Rational and Business Analytics.;
  • Ability to tackle issues simultaneously over multiple geographies; and
  • Proactive monitoring of your environment to eliminate problems before they occur by maintaining best practice.

Consider Certus Advantage if you require:

  • A second level of help desk support to proactively manage your infrastructure and troubleshoot complex issues;
  • More flexibility for your IT team to focus on internal business projects while ongoing maintenance continues to be performed by the Certus team;
  • A single support contract for a multiple IBM products;
  • A fully customisable level of support; or
  • Smarter options to optimise your spend on software and IT service for extended rewards;